Your privacy is our priority.
Protecting the personal data of customers and visitors is very important to Duo-Med Holding. Therefore, we make every effort to ensure data protection and to comply with the provisions of the General Data Protection Regulation (GDPR) whenever we process your personal data.
In more concrete terms, Duo-Med Holding will always handle personal data for specific purposes in accordance with the law. We shall take the necessary steps to never request more personal data than is required for the purpose in question and furthermore not to retain such personal data for longer than is necessary. Finally, Duo-Med Holding implements technical and organisational measures to ensure appropriate security for the protection of personal data.
2. Duo-Med Holding
Duo-Med Holding is active in consultancy, sales, integration, training and technical support of medical devices and technology for hospitals and medical practices.
3. Personal data
According to legislation currently in force, personal data shall mean any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We define the processing of personal data as any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data.
Examples of personal data are the name, address, or email address, but also includes your IP address.
3.1 Which personal data do we process?
Duo-Med Holding shall only process your identification information (first name, surname, telephone number, email address) in order to communicate via email, via the contact form on the website, or directly with one of our employees when we contact them by telephone. For job application purposes, we shall also process data about your education, training, and profession. We may also process your video recordings for camera security purposes.
3.2 Why do we process your personal data?
Duo-Med Holding shall only use your personal data for communication in the context of a professional relationship.
3.2.1 Invoicing and administration
Duo-Med Holding collects invoicing and administrative information to fulfil its administrative obligations, such as charging for services provided to the customer or maintaining our statutory accounting records. Duo-Med Holding is required by law to retain such personal data for 7 years.
3.2.2 Recruitment and job applications
We collect data from people who apply to us, spontaneously or otherwise, in connection with recruitment. This can be done via the job section at www.duomedgroup.com, or through LinkedIn messages, emails, or other clear actions in which an applicant indicates an interest in applying for a job.
Such personal data shall be deleted within 1 month after the application if the applicant is not recruited . If the person is hired, these data shall be included in the personnel files and shall be retained for up to five years after the termination of the employment contract. If the person is not hired, but has an interesting profile, said candidate shall be kept in the pool of pre-qualified candidates for one year provided the candidate has consented to the same.
3.2.3 Requests for information
The personal data that we collect via www.duomedgroup.com or via email@example.com are used to answer your questions appropriately and accurately.
This information is entered into our customer system so that we can offer you even better service in the future.
In order to fully process your requests for information, we store your personal data for this activity as long as you are a customer of our company. If you are not a customer of Duo-Med Holding, we shall delete this information six months after replying to your question.
3.2.4 In order to maintain contact with you
We believe it is very important to have good relationships and communication with all our customers. Therefore, we shall contact you to keep you informed of relevant offers/promotions and of innovation and novelties that you may find interesting.
For the processing of personal data under this activity, Duo-Med Holding shall use its legitimate interest. If you receive this communication from us, you may at any time notify us that you no longer wish to receive it.
3.2.5 Camera security
Duo-Med Holding has installed security cameras at specific locations for the protection of the physical safety of visitors and employees. These cameras do not always save the images, but in some cases only display the current image. Duo-Med Holding collects this data on the basis of its legitimate interest in ensuring the everyone’s safety.
The image recordings are stored for a maximum of 30 days. As may logically be expected, cameras without storage will not store images.
3.3 Do we pass your personal data on to third parties?
Duo-Med Holding shall not pass personal data on to other parties, which may use the same for their own purposes. Your personal data may be shared with other members of the Duomed Group in order to ensure better service.
Duo-Med Holding also uses a number of processors, which means that these parties are only permitted to process your data for the purposes specified by us. Under no circumstances shall they process your personal data for their own purposes.
Duo-Med Holding shall take the necessary steps to process your personal data solely within the European Economic Area.
4. What rights do you have and how can you exercise them?
4.1 Access to your personal data.
You have the right to access all personal data concerning you that we process. You may also receive a copy of this data, which we shall send to you on paper or digitally. You can request this by sending an email to our DPO at firstname.lastname@example.org.
4.2 Rectification of your personal data.
You have the right to request that we rectify your personal data if they are incorrect or incomplete. You may also request that we temporarily stop using your personal data until they are rectified or completed. You can request this by sending an email to our DPO at email@example.com.
4.3 Withdrawing your consent.
You have the right to withdraw your consent at any time. You can request this by sending an email to our DPO at firstname.lastname@example.org.
4.4 Erasure of your personal data.
Attention: We are not obliged to erase your personal data if we are required or permitted to retain them on the grounds of a legal obligation.
4.5 Data portability of your personal data.
You have the right to receive your personal data in a universally readable format such as a text file or other digital file.
4.6 Objection to the processing of your personal data.
If you feel that we are not using your personal data in an appropriate manner, you may object to such processing operations, for example where such processing is carried out for purposes relating to newsletters, marketing, or other processing operations that are not required in the context of our professional relationship. You can request this by sending an email to our DPO at email@example.com.
4.7 Lodging a complaint with the supervisory authority
If you are not satisfied with the manner in which your personal data is processed, you may lodge a complaint with the competent data protection authority. This is the Data Protection Authority in Belgium. For more information, please visit https://www.dataprotectionauthority.be/.
Duo-Med Holding processes personal data collected via its website that are collected when using the website, such as IP address, browser type, the number of times you visited the website and the pages you visited. This personal data has been obtained with the help of cookies. Duo-Med Holding uses this data for statistical and performance purposes.
5.2 What are cookies?
It allows us to retain certain settings, such as your language choice, to make your visit to the website faster and easier. Cookies can also be used to make the content or advertisement on a website more relevant for the visitor and can be adapted to his personal taste and needs. Certain cookies can be placed by a third party, for example for measuring the use of the website. If you do not want a website to place cookies on your computer, you can change the settings of your browser. This is explained further in the next section.
5.3 Types of cookies
How long are cookies stored?
Temporary cookies are only temporarily stored in your browser or application. As soon as you close and leave your browser or application, those cookies will be deleted
Permanent cookies remain on your computer or mobile device, even if you close the browser or the application. Permanent cookies make it possible to recognize you during subsequent visits to the website or application. Permanent cookies remain on your device until their end date is reached, until a new cookie is installed, or until you delete them in your settings of your browser, application, or mobile device.
Who places and manages cookies?
First-party cookies are cookies that we as Duo-Med Holding manages and that are specific to the visited or used online service.
Third party cookies
Third party cookies are cookies that are managed and placed by a third party. This happens during your visit or use of the website. Third party cookies ensure that certain information is sent to third parties by your visit to the website.
Necessary or essential cookies are cookies that are necessary for the operation of the website. It is therefore advised not to disable these cookies.
These are cookies that ensure that the website functions properly. Examples of this are cookies for:
- remembering your login details
- ensuring the security of your login details
- ensuring the uniformity of the layout of the website
Performance and analysis cookies
Based on these cookies, information is collected about the way visitors use our website. This is done with the intention to improve the content of our websites, to further adapt it to the wishes of the visitors and to increase the usability of our websites, for example google analytics.
These are cookies that do not belong to one of the above categories of cookies. For example, cookies that can be used to make web analyzes themselves to optimize the website. In addition to the above-mentioned performance and analysis cookies, other web analysis cookies can be used. These will probably have to be disabled because identifiable personal data may be processed here. This is not the case with the mentioned performance analysis cookies.
Duo-Med Holding uses different types of cookies.
Used for security reasons
Used for security reasons
Used in connection with user login
Used to indicate the system from which the site was rendered
Used for system monitoring/debugging
Used for system monitoring/debugging
Used for cookie banner parameters
Used to identify logged in site members
Used for security and anti-fraud reasons
Used for system effectiveness measurement
Used for system effectiveness measurement
Used on multilingual websites to save user language preference